Frequently Asked Questions
Answers about booking, stays, activities, rentals and cancellations.
Enquiries and payment
How do I enquire about a stay or activity?
Open the product you are interested in and use the WhatsApp enquiry option. Tell our concierge your dates, number of guests and any preferences. We will confirm availability and the applicable price with you.
Can I pay online on the website?
Online checkout is not currently available. Please enquire on WhatsApp first; our concierge will confirm availability, the final price and the next steps directly with you.
Are the prices on the website final?
Any listed amount should be treated as a starting price, not a confirmed quote. Availability and the final price are confirmed by our concierge for your dates and requirements. If no price is listed, please ask us for a quote.
Do I need an account?
No account is needed to send an enquiry. You can contact our concierge directly on WhatsApp, by phone or by email.
How can I contact you?
Call or WhatsApp +91 8439638175, email contact.dreamtravelio@gmail.com, or visit us at Laxman Jhula Bypass Rd, Tapovan, Rishikesh 249192. You can also use the enquiry form on the Contact page.
Stays
Where are your stays?
Our listed stays include the Glamping Domes and a Homestay in Kuee Village, and Hotel Shivanta on Laxman Jhula Road. Please enquire to confirm current availability and details.
What are the check-in and check-out times?
Timings can differ by property. Our concierge confirms them for your stay when you enquire.
Can I travel with children?
Rules for children differ by property. Please mention the ages of any children when you enquire, and we will confirm the property's requirements.
Activities and safety
Which activities are listed?
The website lists Marine Drive river rafting, an 83 metre bungee jump, the Neer Garh waterfall trek and cliff diving. Availability, operator details and activity-specific requirements should be confirmed with our concierge before you make plans.
Are there age, weight or health requirements?
Adventure activities may have age, weight and health requirements. Please ask us for the current requirements for your chosen activity before making plans.
What if the weather or river conditions are bad?
Weather and river conditions can affect outdoor activities. Contact our concierge for the latest availability and the options offered for your dates.
Rentals
What can I enquire about renting?
The website lists scooters, the Royal Enfield Himalayan, and automatic gearless bikes. Please enquire to confirm vehicle availability, rates and rental conditions.
What do I need to rent a vehicle?
Requirements can vary. Ask our concierge to confirm the required licence and ID documents, and whether a security deposit applies, before you arrange a rental.
Cancellations
What is your cancellation and refund policy?
Cancellation and refund terms must be confirmed with our concierge before you pay or confirm a service. Please ask for the applicable terms for your specific enquiry.