Cancellation and Refund Policy
How cancellations and refunds are handled at Dream Travelio.
Cancellations and refunds are decided case by case by the Dream Travelio concierge. There are no automatic refunds. If you need to cancel or change a booking, message us as early as you can with your booking reference.
If you were charged and your booking could not be completed (for example, the dates were taken at the same moment), the concierge will contact you to offer other dates or a refund.
Weather and river conditions can affect outdoor activities. The concierge will tell you what is running and what your options are.
To be supplied by Dream Travelio: the final written cancellation terms, if you want fixed refund windows added later.